Privacy Policy

1. Who we are

NCC Cleaning Service Ltd is a commercial cleaning business operating in the United Kingdom. In this Privacy Policy, "NCC", "we", "us" and "our" refer to NCC Cleaning Service Ltd.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details provided at the end of this policy.

2. Information we collect

We collect personal information that you voluntarily provide through our website, primarily through our career, quote and newsletter forms.

Career applications

If you apply for a position through our careers form, we may collect information such as your name, contact details, CV or resume and other information that you choose to provide as part of your application.

Quote requests

If you request a quote, we may collect information such as your name, contact details, property or service requirements and any other information that you choose to submit through the quote form.

Newsletter subscriptions

If you choose to subscribe to our email newsletter, we collect the email address that you provide to us.

Your newsletter email address may be used to send you newsletters, company updates, promotional communications, special offers, cleaning-related information and other marketing emails relating to NCC Cleaning Service.

Newsletter subscriptions are voluntary. You can unsubscribe from our marketing emails at any time by using the unsubscribe option provided in our emails.

3. How we use your information

We use the personal information you provide for the following purposes:

• To respond to your enquiries.
• To prepare and provide requested quotes.
• To process and consider job applications.
• To communicate with you about your enquiry, quote or job application.
• To provide and manage our cleaning services.
• To send newsletters, promotional communications, offers and marketing emails where you have subscribed.
• To maintain the security of our website and systems.
• To comply with applicable legal requirements.

We do not sell or rent your personal information.

4. Lawful basis for processing

We process your personal information where necessary to respond to your request, provide our services, consider your job application, comply with legal obligations, or pursue our legitimate business interests where permitted by law.

Where you voluntarily subscribe to our email newsletter, we may process your email address to send newsletters, promotional communications and marketing emails based on your consent.

You can withdraw your consent to receive marketing emails at any time by using the unsubscribe option provided in our emails.

We will only process your personal information where we have a lawful basis to do so under applicable UK data protection law.

5. CVs and job applications

Information submitted as part of a job application, including your CV and supporting information, will be used for recruitment and related purposes. We ask applicants to provide only information that is relevant to their application.

We will retain job application information, including CVs and supporting documents, for a maximum of 6 months after the recruitment process has ended. After this period, the information will be securely deleted unless we are required or permitted by law to retain it for longer.

6. How we store and share your information

Personal information submitted through our website forms, including career applications, quote requests and newsletter subscriptions, is stored in our database and is used by NCC for the purposes described in this Privacy Policy.

Our website and database infrastructure are hosted using services provided by GoDaddy. GoDaddy may process or store personal information on our behalf as part of providing hosting and technical infrastructure services.

We do not sell, rent or share your personal information with third parties for their own marketing purposes. We may disclose information where necessary to operate our website, provide our services, protect our systems or comply with a legal obligation.

7. How we protect your information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How long we keep your information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet any applicable legal, accounting or reporting requirements.

Job applications: We retain career application information, including CVs and supporting documents, for a maximum of 6 months after the recruitment process has ended.

Quote enquiries: Information submitted through our quote form may be retained for as long as reasonably necessary to respond to your enquiry, provide our services and meet any applicable legal or business requirements.

Newsletter subscriptions: We retain your email address while you remain subscribed to our newsletter and marketing communications. If you unsubscribe, we will stop using your email address for marketing purposes.

We may retain limited information necessary to record your unsubscribe request and ensure that we do not send you further marketing communications.

9. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain processing.
• Request transfer of certain information.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided below.

10. Marketing and promotional emails

If you subscribe to our newsletter, we may use the email address you provide to send newsletters, promotional messages, special offers, company updates and other marketing communications from NCC Cleaning Service.

We will only send marketing emails where we have an appropriate lawful basis to do so under applicable UK data protection and electronic marketing laws.

Each marketing email will include a clear option to unsubscribe. You can unsubscribe at any time, and we will respect your request to stop receiving marketing communications.

We do not sell or provide your newsletter email address to other businesses for their own marketing purposes.

11. Children

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has not been handled in accordance with applicable data protection law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or how we process personal information. Any updated version will be published on this page with a revised update date.

14. Contact us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details below.